Frequently Asked Questions
Do your hair care products work on all hair types?
Yes. Our signature ranges are formulated with versatile, high-grade botanical extracts and proteins designed to nourish, hydrate, and strengthen multiple hair textures, with a particular focus on moisture retention and scalp health.
Are your products vegan and cruelty-free?
Absolutely. Ethically sourcing clean, plant-based alternatives is at the core of what we do. We do not test on animals, and we prioritize vegan ingredients across our entire manufacturing line.
Where do you ship to and how much does it cost?
We ship nationwide across South Africa directly from our Cape Town facility. Shipping rates are calculated at checkout based on your delivery address. Local deliveries within the Cape Town metro area typically enjoy faster turnaround times.
Can I buy your raw materials for DIY or cosmetic hobbies?
Yes! Our raw materials shop is open to independent creators, DIY enthusiasts, and cosmetic hobbyists who want access to the same pure oils, active proteins, and natural waxes that we use in our commercial laboratory.
I want to launch a skincare line, but I only see hair care in your shop. Can you make skincare?
Yes, we can! While our immediate retail stock focuses entirely on premium hair care, our Cape Town laboratory is fully equipped for on-demand skincare, bath, and body production. We can formulate and manufacture custom creams, serums, cleansers, and body scrubs tailored entirely to your brand’s vision.
What is the difference between "Custom Formulation" and "Bulk Manufacturing"?
Custom Formulation / Private Label is for brands that need us to develop a product recipe from scratch, create samples, test the efficacy, and then produce it.
Bulk Manufacturing is for established brands or salons that already have a finalized, proven formulation and simply need our high-capacity machinery to produce and package it in large volumes.
What are your Minimum Order Quantities (MOQs) for custom manufacturing?
Because we are passionate about supporting independent beauty entrepreneurs and growing local brands, we offer highly flexible, tiered MOQs that scale with your business phase.
How do I become a retail stockist or regional distributor for Zalgaga?
We welcome partnerships with salon groups, beauty wholesalers, and independent agents looking to bring premium hair care to their networks. Please contact us and our commercial team will review it and send over our wholesale catalog.
I placed an order and paid via Payfast, and it still says “Pending Payment” or “Cancelled” ?
Your order was received, and will be processed once we receive the payment notification from Payfast.
(Please note, the orders are only processed during working days and working hours.)
